Safety Protocols Set at the Re-Opening of Manila Hotel

Manila Hotel which is our national patronage will partially reopens in time for the 108th anniversary with upgraded hygiene measure, safety protocols, for guest safety and other mandated guidelines set by IATF.

TMH Lobby: The Grand Lobby of the historic Manila Hotel will light up again soon as the hotel partially reopens to accept guests beginning July 3, 2020

Manila Hotel’s 108th Special Promo

Manila hotel launches special anniversary promo that gives the first 108 customers for the first 108 days of its reopening (including Saturdays and Sundays) a special dining rate of only Php1,250 for lunch, and only Php1,550 for dinner. Café Ilang Ilang likewise returns with a new system for dining where guests can “order and eat all you can,” meaning they can order as much food as they want from the selection of dishes at a fixed price meals.

Delicatessen resuming operations on July 3, 2020. A rebirth of sorts after months of following the government’s quarantine protocols, the hotel has adjusted along with the rest of the world in navigating the “new normal,” and puts a high premium on the well-being of guests.

With the lobby shining bright anew signifying eternal hope, The Manila Hotel commemorates its 108th founding anniversary on July 4 by welcoming guests with an enduring brand of service that is now focused on enhanced health, hygiene, and sanitation protocols in line with Department of Health (DOH) guidelines.

Safety Measures

As the hotel prepares for the reopening, Atty Joey Lina, the president of The Manila Hotel assures the public, “You are safe here. We have taken every precaution to heart so you and your loved ones can have peace of mind when you visit or stay with us.”

Café Ilang Ilang and the Lobby Lounge will be open with limited seating capacity. Thorough sanitation procedures will be implemented, guests can order using disposable menu, eat using cutlery in sealed containers, and even use tables with acrylic dividers.

Front-facing personnel communicating with guests like Guest Services Officers (GSOs) and waiters will don masks, gloves, and face shields. To limit contact with guests, Café Ilang -Ilang is also fine-tuning its contact-less ordering and payment system.

High-traffic public areas will have hygiene reminder signages, distance indicators, and guests will be asked to undergo mandatory temperature checks, health declaration procedure and protocols will be in place. Limited capacity will also be implemented in elevators, while several hotel facilities will remain closed including the spa, swimming pool, gym, and other areas.

High-touch points like door handles, elevator buttons, public area furniture, and others will be sanitized multiple times per day using UV technology. Tests reveal that UV sanitation greatly reduces the bacteria count on surfaces, as demonstrated by lower RLU readings—whose value is used as a measure of surface cleanliness—after the procedure.

Barring announcements from the government to the contrary, the hotel also plans to start accepting room bookings by August 2020. The public will be assured of rooms thoroughly cleaned first with UV-C light technology to eliminate germs, bacteria, and viruses; followed by medical-grade sterilizing and disinfecting solution. A change of fresh and sanitized linens; sanitation of touch points in the room including remote controls, lamps, etc.; and thorough bathroom disinfection are also art of the procedure. Guests will also receive personal wellness kits, issued a UV-sanitized keycard, and arrive to guestrooms with a seal of assurance that they are the first to enter the sanitized environment.

Because taking care of its own people means they can take better care of guests, The Manila Hotel has invested on testing its staff upon return to work to ensure they are healthy. The culinary team strictly adheres to stringent protocols on proper hygiene, hand washing, food handling and preparation of foods. Staff will be required to wear PPEs as needed. While strict implementation of distancing measures will be done in the offices, front desk, and other areas frequent by guests.

The Manila Hotel looks forward to welcoming both loyal and new guests with the kind of service it is known for, with the assurance that “YOU ARE SAFE HERE” is not just a tagline but a commitment it truly means to uphold.

The “Grand Old Dame ” of Philippine hotels is back serving everyone with safety measures set.